MA Lawyers is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you receive, or about the bill, please contact Shilpa Majevadia on 0121 272 7788, via e-mail at firstname.lastname@example.org or by post to our First House, 1 Sutton Street, Birmingham, B1 1PE.
We have a procedure in place which details how we handle complaints, available in our complaints procedure. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Any complaint to the Legal Ombudsman must be made within 6 months of the date of our final written response to you in relation to your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). Full details of the firm’s complaints policy can be provided to you upon request. The Legal Ombudsman can be contacted at PO Box 6806, Wolverhampton WV1 9WJ; telephone: 0300 555 0333; website: www.legalombudsman.org.uk.
You can also make an application for a grant out of the Council for Licensed Conveyancers Compensation Fund.